Boston-based Wayfair is adding nearly 1,000 jobs in Maine

The online home furnishings company is bringing about 450 jobs to Bangor and 500 to Brunswick.

Wayfair was founded in 2002 and sells home furnishings, luggage, pet items, and toys.
Wayfair was founded in 2002 and sells home furnishings, luggage, pet items, and toys. –Lane Turner/Globe Staff

Wayfair is bringing nearly 1,000 jobs to Maine.

According to Bangor Daily News, the online home furnishings giant is opening two contact centers, creating 450 jobs in Bangor and 500 in Brunswick.

The employees in Bangor will handle customer service calls, while the staff in Brunswick will be part of a sales team that handles questions from individual customers and interior designers looking for guidance navigating the more than 7 million home products the company offers online.

Though the company said there was no definitive timeline for opening the call centers, Wayfair is expected to take over a Bangor-based call center formerly owned by L.L. Bean in August. In Brunswick, the company will move into a space at Brunswick Landing some time in June.


Liz Graham, Wayfair’s senior vice president of customer service and sales, told Bangor Daily News the move is “purely to accommodate growth,” and that Maine was chosen due to its proximity to Wayfair’s Boston headquarters and the existing pool of customer service workers in the area.

In 2015, the retailer employed about 3,251 employees, up from 2,353 in 2014.

With over 2,000 of those employees in its Boston offices, Wayfair is in the midst of taking over an additional 94,000 square feet of space at 4 Copley Place and is looking to fill hundreds of openings in analytics, business development, engineering, marketing, and more.

As Wayfair continues hiring, the retailer also plans to expand its customer-base.

The company had roughly 4.6 million customers in the third quarter of 2015, up from 2.9 million for the same period in 2014 and is hoping to grow its international presence beyond Germany, Canada, and the U.K.

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