If there’s one truth universally acknowledged in the world of transportation, it’s this: People love to complain about their commute.
Now, for once, the Massachusetts Department of Transportation wants to hear those gripes.
Last week, MassDOT released a user satisfaction survey that asks residents all manner of probing questions about their experiences on the state’s roadways. Respondents have the opportunity to provide their two cents on pressing issues such as, “Are you generally satisfied with the level of maintenance of these highways?’’ and “How long do you expect it should take crews to have all lanes of a highway open after a winter storm?’’
(Sample answers: “Not after driving southbound on the Somerville-Charlestown stretch of I-93,’’ and “WAY less than it takes now.’’)
Check out the survey at https://www.surveymonkey.com/s/massdothwysurvey.