MBTA commuter rail trains will be operating at full service Monday for the first time in over a month, according to transport group Keolis.
After record snow and debilitating cold this winter, Keolis announced in late February that trains would run on a reduced schedule for five weeks, causing numerous delays and outrage among riders. The company promised a return to full service by March 30.
“On behalf of the entire Keolis team, I want to thank our passengers and this community for bearing with us as we have worked day and night over the past month to restore the commuter rail service,’’ Keolis general manager Gerald Francis said in a statement on Thursday. “We know that service interruptions have caused hardships for our passengers and we want this community to know that we are doing everything in our power to regain their trust by providing a service that is safe and reliable, and to communicate better when issues arise that impact schedules.’’
Keolis took out a full-page ad in The Boston Globe earlier this month to apologize to riders for the obstructed service. Just 35 percent of Keolis-run trains ran on time in February, and 67 traction motors failed—only about 20 failures would be expected normally, according to Keolis.
Keolis and MBTA officials, including State transportation secretary Stephanie Pollack and interim T general manager Frank DePaola, are set to appear at State House hearings on the condition of the state’s transit system this Monday and Tuesday.