Complaints about the MBTA’s service for disabled riders have more than doubled in four years

In 2010, there were 2,004 complaints about the service. By 2014, complaints about The Ride exceeded 4,000.

Mandi Curtis, who is blind, talked with The Ride driver Manny Rebello at Boston Medical Center.
Mandi Curtis, who is blind, talked with The Ride driver Manny Rebello at Boston Medical Center. –Craig F. Walker / The Boston Globe

Complaints about the Massachusetts Bay Transportation Authority’s door-to-door service for disabled riders have more than doubled in the past four years, reports The Boston Globe.

In 2010, there were 2,004 complaints about the service, which is called The Ride. By 2014, complaints about The Ride grew to 4,323, according to the Globe. Disabled residents who aren’t able to take the MBTA’s buses, subways, or commuter rail trains use the service for $3. According to the Globe report, riders say The Ride is unreliable.

“On the one hand, it’s amazing because it allows someone with a disability to live an independent life — in theory,’’ Mandi Curtis, who is legally blind, told the Globe. “But then when I actually try to employ using these services, I end up losing hours of my day every day for five days a week.’’

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MBTA officials are meeting Monday to discuss how to improve the service, which cost the agency $97 million in the 2015 fiscal year.

Read the full story in the Globe.

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