Local disability advocates will help Uber figure out how to get everyone from A to B

The ride-hailing service is looking for ways to better accommodate all its passengers.

–AP Photo/Jeff Chiu, File

Uber says it aims to “improve the way everyone gets from A to B.’’ Now, a new initiative from the ride-hailing service looks to make sure the term “everyone’’ actually means everyone.

The company announced Thursday that it has formed the Uber Boston Disability Coalition, an initiative that aims to improve the transportation options for disabled riders.

What those new options will look like is not yet clear—the company will be meeting with accessibility advocates in the coming months—but UberACCESS, a pilot program which launched in Boston in September 2015, has provided users with wheelchair accessible rides.

The driving service also implemented VoiceOver iOS and visible and vibrating alerts with low-vision and hard-of-hearing passengers in mind, according to an Uber spokesperson.


Uber has faced criticisms for its failures to accommodate disabled passengers before. Over the next few months, the company will meet with leaders in the disability community to work on more transportation options. Three Massachusetts organizations—the Disability Law Center, the Disability Policy Consortium, and the Boston Center for Independent Living—will work closely with Uber to better accommodate disabled passengers.

“We are excited to work with the Uber Boston team to stand on the forefront of innovation and explore solutions to ensure the Uber technology improves accessibility for more Massachusetts residents and visitors,’’ Chris Griffin, executive director of Disability Law Center, said in a statement. “We look forward to thoughtful and productive conversations with community leaders and Uber in the coming months.’’

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