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AG Healey announces settlement with Care.com over background checks

Massachusetts Attorney General Maura Healey speaks at a news conference near the White House, Monday, Feb. 26, 2018 in Washington. Eight Democratic Attorneys Generals call for measures to combat gun violence, issues that they have hoped to be able to raise with President Donald Trump. They say they have yet to be included in the conversations with Trump. (AP Photo/Andrew Harnik)
Massachusetts Attorney General Maura Healey said of the settlement with Care.com: “When families pay for a background check service, they should get what they paid for.’’ –Andrew Harnik / AP

Massachusetts Attorney General Maura Healey announced Monday that her office has reached a settlement with Care.com to resolve allegations the company misled Massachusetts consumers about the extent of its background checks.

The Waltham-based company, which bills itself as the largest Internet site for finding care for family members, agreed to pay more than $480,000 in restitution to consumers and the state, according to Healey’s office. The company also agreed to give Massachusetts consumers more information about its background checks, including their limitations.

Healey’s office had accused Care.com of violating the state’s Consumer Protection Act when selling its “Preferred’’ and “Preferred+’’ background checks. The company claimed to check state and county criminal records in which their caregivers resided.

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