Massachusetts now accepts texts to 911

Officials say the new system will save lives.

BOSTON (AP) — Massachusetts cellphone users can now text 9-1-1 for help.

The state 911 Department said in an announcement Wednesday that all emergency call centers now have the ability to receive a text.

Public Safety and Security Secretary Thomas Turco says the upgrade to the 911 system “will save lives.”

Officials say it will also help the deaf and hard of hearing, who previously relied on a text telephone system.

Sending a text to 911 works the same way as sending an ordinary message. Anyone who needs help should type “911” in the “to” or “recipient” field and then type their message in the message field.


People are encouraged to text 911 only when calling is not possible.


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