Workers say Museum of Science demoted them for not upselling visitors

The Museum of Science in 2013. –Lane Turner/Globe Staff/File

A shake-up at the Museum of Science has the visitor services staff up in arms, with a recent department-wide reorganization prompting employees to voice concerns that they are being pressured into “taking as much money as possible from visitors.’’

A number of workers at one of Boston’s top tourist destinations say they are no longer allowed to work in the box office because they didn’t sell enough memberships, a change that to them felt like a demotion.

In recent years, there has been a stronger push to get new members, sell extra shows, and set up automatic membership renewals, employees said, including to families who live overseas or are relying on a child for translation. Those who haven’t hit their sales goals have been given warnings and denied raises, they said, and at least one part-time employee was given an ultimatum, a co-worker said: Reach your goals or lose your shifts.


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