Video of multiple mice scurrying across the floor of a Dunkin’ in East Boston’s Maverick Square resulted in an inspection, violations found, and the decision to shut the location down until the problems are corrected, according to the city’s Inspectional Services Department.
And it isn’t the first time the 13 Maverick Sq. location has had issues with vermin — someone made an anonymous complaint about seeing roaches there back in June, a report from the department shows. And a couple of dead ones were found under the ice blender by an inspector shortly afterward.
In the video, the Dunkin’s lights are shut off and multiple mice are seen on the floor behind the counter.
“Look at them running around like they own the place,” someone can be heard saying as several rodents run across the floor. “They’re everywhere.”
An inspection followed at around 11:42 a.m. on Tuesday, according to the inspection document. During the inspection, an official found “visible soils on ice machine,” flies in the back and in the dining room, clothing and other debris “strewn about” in the adjacent alley, “heavy build up and other debris” on the floor behind the restaurant’s equipment and under the countertop, low grout on the floors, and the weather stripping was too high for the bottom of the back door, according to a statement from inspectional services.
“While working with the department, the manager of the establishment has decided to close until all violations are corrected and approved by the department,” the statement said.
In a statement, Dunkin’ officials said the shop is “temporarily closed until the issue is correct,” but doesn’t say when it will reopen.
“The health and safety of customers is our top priority,” according to the statement. “We take this matter very seriously, and upon learning of the issue, the restaurant was immediately closed. The franchisee who independently owns and operates the Dunkin’ location at 13 Maverick Square is taking immediate steps to ensure the restaurant meets our stringent food safety and quality standards.”
The restaurant passed an inspection back on Dec. 28, 2018, according to city documents. But then someone complained about seeing roaches there on June 6.
“Customer stated that he was in there this morning and he saw a roach crawling on the counter and the staff grabbed it with her hands,” the record of the customer service call to the department shows. “That was very nasty. I told the lady I wanted my money back and left.”
An inspection was conducted later that day, and the restaurant had one “critical violation” and four “non-critical violations.”
One of the violations was for not providing “proper control of insects, rodents, and animals and outer openings.”
“2 dead roaches noted under the Oasis ice blender,” the notes from the inspection said, adding that the restaurant was already receiving monthly visits from pest control for rodents. “Contact pest control to begin treatment for roaches and increase to a weekly schedule until further notice.”
The inspector also found the shelves under the registers were cluttered and needed to be cleaned, and that there was “visible soils” on the floor and “debris behind donut/bagel racks.”
An inspector went back on June 14, according to department records, and the restaurant passed at that time.