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Inside auditors saw lack of focus on safety at RMV, according to new report

The Registry of Motor Vehicles office in Boston in 2018.
The Registry of Motor Vehicles office in Boston in 2018. –John Tlumacki/Globe Staff

Employees leaving cash payments lying on their desks during lunch breaks. Alleged threats of termination if wait times at service centers didn’t drop. Workers scanning the driving records of New England Patriots quarterback Tom Brady for no clear reason.

Amid its high-profile failure to track alerts on troubled drivers, the Registry of Motor Vehicles has grappled with other serious issues that have frustrated internal auditors, in some cases for years, according to a trove of interviews conducted by an outside firm and made public Wednesday.

The details were among nearly 300 pages of notes the firm, Grant Thornton, compiled for its state-commissioned review of the Registry, after the Registry failed to suspend the license of Volodymyr Zhukovskyy, the truck driver who was later accused of causing a crash that killed seven people along a New Hampshire highway in June.

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