Owner of Cheers files lawsuit over denial of business interruption insurance claims amid COVID-19

Attorneys for the Hampshire House corporation say its insurance providers have refused to pay the claims.

Cheers in Beacon Hill, Boston. J. Miers / WikiMedia

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Hampshire House, the owner of several Boston restaurants, including Cheers, is suing its insurance providers over denied business interruption claims it filed in response to the coronavirus pandemic shutdowns as the company navigates estimated losses of millions of dollars, its attorneys say.

The lawsuit against Fireman’s Fund Insurance and Associated Indemnity Corporation, and their parent company, Allianz Global Risks United States Insurance Company, comes after Hampshire House says the companies refused to pay the claims on its “Property-Gard” policy.

A complaint filed in U.S. District Court in Boston Monday alleges the insurance providers breached their contract in denying the claims and failed to act in good faith. Hampshire House is seeking damages in an amount to be determined by the court.


The corporation owns Hampshire House, 75 Chestnut, 75 on Liberty Wharf, and both Cheers locations in Beacon Hill and Faneuil Hall, as well as a Boston-area distribution center. In total, the company employs over 290 restaurant workers.

All facilities were shut down by state order when the pandemic hit New England earlier this year.

According to its attorneys, the company, which has continued to pay six-figure insurance premiums, carries over $10 million in business interruption insurance and “already estimates losses valued at several million dollars.”

The lawsuit notes Cheers depends heavily on tourism for its business.

“Hampshire (like others who purchase business interruption insurance) has faithfully paid its premiums. Yet, when Hampshire made a claim because of a catastrophic business interruption caused by state and local emergency orders, the defendants summarily and arbitrarily denied Hampshire’s claims,” the filing says. “Hampshire (like many businesses) has relied on its business interruption insurance to cover what it is supposed to cover – replacement of business income and payment of ongoing expenses in order to rebuild its businesses.”

The corporation argues the providers did not make a “good faith investigation, determine coverage and adjust Hampshire’s claims because defendants reached a pre-determined conclusion to deny coverage.”

Attorneys point to a post on Allianz’s website regarding COVID-19-related claims handling, which reads: “In general, any standard property and business interruption coverage must be triggered by physical loss or damage to property at an insured location and infectious disease is usually not a covered peril.”


The practice, they argue, has led to the “improper denial of countless business interruption claims,” including those from Hampshire House.

In a statement, Tucker Merrigan, an attorney representing Hampshire House, said insurers cannot deny a claim based on contradictory and ambiguous language.

“Insurance carriers sell contracts they write for money,” Merrigan said. “These contracts are hundreds of pages long. The courts have long held that if there is ambiguity or attempted catch all language to cover their bottom line, such language doesn’t apply.”

Hampshire House is represented by Boston-based law firm Sweeney Merrigan Law and Kanner & Whitely, a Louisiana firm, according to a press release announcing the lawsuit.

Allianz did not immediately return a request for comment Monday.

“While the insurance industry may cry afoul about their bottom line, too many small business owners, restaurant owners, gym owners, hotel owners, and medical providers are staring bankruptcy in the face,” Hampshire House attorney Peter Merrigan said in a statement. “This is a survival moment and all options must be on the table.”


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