Last summer, Nathan Connolly and his wife, Shani Mott, welcomed an appraiser into their house in Baltimore, hoping to take advantage of historically low interest rates and refinance their mortgage.
They believed that their house — improved with a new $5,000 tankless water heater and $35,000 in other renovations — was worth much more than the $450,000 that they paid for it in 2017. Home prices have been on the rise nationwide since the pandemic; in Baltimore, they have gone up 42% in the past five years, according to Zillow.com.
But 20/20 Valuations, a Maryland appraisal company, put the home’s value at $472,000, and in turn, loanDepot, a mortgage lender, denied the couple a refinance loan.
Connolly said he knew why: He, his wife, and three children, ages 15, 12 and 9, are Black. A professor of history at Johns Hopkins University, Connolly is an expert on redlining and the legacy of white supremacy in American cities, and much of his research focuses on the role of race in the housing market.
Months after that first appraisal, the couple applied for another refinance loan, removed family photos and had a white male colleague — another Johns Hopkins professor — stand in for them. The second appraiser valued the house at $750,000.
This week, Connolly and Mott sued loanDepot, which is based in Foothill Ranch, California, as well as 20/20 Valuations and Shane Lanham, the owner of 20/20 Valuations. Lanham conducted the first appraisal.
“We were clearly aware of appraisal discrimination,” said Connolly, 44. “But to be told in so many words that our presence and the life we’ve built in our home brings the property value down? It’s an absolute gut punch.”
Connolly and Mott live in the north Baltimore neighborhood of Homeland, known for its strong public schools and Colonial architecture, which has earned it a place on the National Register of Historic Places. A majority of their neighbors are white. According to their complaint, which was filed in Maryland District Court on Aug. 15, the couple applied to refinance their mortgage with loanDepot in May 2021.
The lender approved a loan at a rate of 2.25% and, according to the complaint, told the couple that their home was likely now worth $550,000 or more.
To conduct the appraisal, loanDepot hired 20/20 Valuations as a subcontractor.
Lanham conducted the inspection June 14, 2021. According to the complaint, Connolly, Mott, and their three children were home during the visit, and their house was also filled with family photos, children’s drawings of figures with dark skin, a poster for the film “Black Panther,” and literature by Black authors (Mott lectures on literature and Africana studies).
“It would have been obvious to anyone visiting that the home belonged to a Black family,” the complaint reads. The appraisal came back $22,000 more than they had paid, and loanDepot based its rejection of the couple’s application on the low number.
‘We were clearly aware of appraisal discrimination. But to be told in so many words that our presence and the life we’ve built in our home brings the property value down? It’s an absolute gut punch.’
The couple criticized the way Lanham came up with his appraisal. Home appraisers frequently rely upon the sales comparison approach, in which they weigh real estate against the sale prices of similar nearby homes to determine value.
In Lanham’s appraisal, he selected three homes with values ranging from $435,000 to $545,000 (a fourth comparable, which sold for $650,000, was ultimately not used in his valuation).
The first home used, the complaint argues, would be considered a “fixer-upper,” which the home of Connolly and Mott is not. The second was outside the boundaries of the Homeland neighborhood, amid a majority-Black census block of homes.
In the third, the appraiser deducted $50,000 from the comparison amount because Connolly and Mott’s home faces a busy street — a deduction, the complaint says, that “is excessive and is inconsistent with proper appraisal practices.” An additional $20,000 was deducted for the quality of construction.
All of the selected comparable homes, the complaint says, were of lower quality than Connolly and Mott’s home, and the appraisal incorrectly stated that their home had not received any updates for 15 years.
According to the complaint, Lanham “cherry-picked low-value homes as comps,” and by doing so, he “ignored legitimately comparable homes with much higher sales prices.”
When reached by phone Tuesday, Lanham declined to comment.
Connolly and Mott wrote a letter to Christian Jorgensen, a lending officer at loanDepot who had been their main point of contact up to that point, challenging the appraisal. According to the complaint, the loan officer then stopped responding to their calls.
Jorgensen did not respond to requests for comment.
Several months later, the couple applied for a new loan with Swift Home Loans, which partnered with Rocket Mortgage. This time they underwent a “whitewashing experiment,” removing indications of Blackness from their home and replacing them with signifiers that a white family might live there instead. They cleared their bookshelves of works by Black authors. They asked white friends to share family photos and placed those in picture frames around the house; on their walls, they hung art bought at IKEA that showed white people.
An American flag that was presented to Mott 10 years ago after the death of her father, a Vietnam War veteran, was removed from storage, framed, and placed on the mantel.
“We had to have a conversation with our kids about why we’re pulling down all their drawings,” Connolly said. “It’s very humiliating to strip yourself of your own home.”
On the day of the second appraisal, they left their home and had the white colleague answer the door. The second appraiser provided the $750,000 estimate.
The homes pulled by the second appraiser were of significantly higher value than those selected by Lanham, selling from $749,000 to $785,000. And while Lanham docked $50,000, or 10%, from the comparable homes that were not on a busy road, the second appraiser deducted $15,000, or 2%. The complaint says that the 2% adjustment is consistent with industry standards.
Race has long played a role in housing policy in the United States, and Black Americans are denied mortgages at disproportionate rates. The effect of redlining, a racist Depression-era housing policy, continues to drive down home values in Black neighborhoods and deprive resources for communities of color.
But Mott and Connolly do not live in a Black neighborhood. The disparity in their two appraisals echoes a lawsuit brought by Tenisha Tate-Austin and Paul Austin, a Black couple in California’s Bay Area who have accused an appraiser of lowballing their home’s value by $500,000. That case, said Austin, is scheduled for mediation — a chance to resolve the matter before heading to court — in September.
“We’re looking to hold people accountable,” Austin said.
The Department of Justice made the unusual move in February of issuing a statement of interest in the Austin case, underscoring the fact that appraisers, who are bound by the Fair Housing Act of 1968 not to discriminate, can be held legally liable if they do. Austin said it was a big step for President Biden and Vice President Kamala Harris to say that they want the appraisal industry to be overhauled.
“But I do believe it is going to take quite a few more lawsuits in order for appraisers to stop devaluing Black and brown properties,” he said. “It’s a historical aspect of how people value Black and brown lives.”