Revs first, Patriots last in survey of local fan experience

Fans cheer during a Revolution game at Gillette Stadium in 2016.
Fans cheer during a Revolution game at Gillette Stadium in 2016. –Winslow Townson-USA TODAY Sports

While the New England Revolution aren’t normally the center of attention on the Boston sports scene, the Foxborough-based soccer club provides the best “fan experience,” according to a recent study.

The results of a 2017 J.D. Power survey of the average fan’s experience found that not only was Robert Kraft’s club at the top, but that his championship football team was at the bottom.

The study surveyed fans across a range of categories, including customer service, ease of travel to and from the stadium, in-game experience, and several other factors (including costs). Once all seven categories were graded, the scores were calculated on a 1,000-point scale.


The Revolution, which plays in Major League Soccer, scored a New England-best 804 overall. The other teams measured were the Bruins, Celtics, Patriots, and Red Sox. Surprisingly, the Patriots finished last in the group, according to J.D. Power. The Super Bowl LI champions emerged with a score of 758.

A national portion of the same study was released in late July, drawing attention for the data it collected about fans’ responses to free agent quarterback Colin Kaepernick.