All of Boston’s professional sports teams have suspended their seasons amid the coronavirus outbreak. Here’s what to do if you had tickets to see them in action.
The policies below only apply to tickets purchased directly from the team. For information about tickets purchased through third-party websites, such as StubHub, scroll down.
After MLB announced Thursday it would suspend spring training and delay the start of the regular season by at least two weeks, the Red Sox issued a statement that included information for fans who had purchased tickets in either location.
“The health and safety of our fans, players, and employees is of paramount importance. We thank them for their patience and support during this unprecedented time,” read the statement.
— Red Sox (@RedSox) March 12, 2020
Spring training season ticket holders will receive a credit for unplayed games that can be used for spring training games in 2021. Ticket holders for individual spring training games who purchased directly from the team will be issued a refund.
According to the Red Sox, MLB is working with teams to address regular season tickets as soon as possible.
The team announced Friday afternoon that tickets for games postponed will be honored when they’re rescheduled. If the game isn’t played, or fans aren’t allowed in, tickets can either be changed out for a future date or refunded. This only applies to tickets sold through the Celtics, the TD Garden box office or Ticketmaster.
The Bruins have yet to release an official statement regarding ticketing policies after the NHL suspended the season, and were not available for comment Friday morning. The team sells tickets through Ticketmaster, which offers refunds for canceled events within 7-10 business days of processing, and asserts tickets to a postponed event will be valid for the rescheduled date unless fans are notified otherwise.
Major League Soccer’s 30-day suspension impacts three home games: March 15 vs. Portland, April 4 vs. Colorado, and April 8 vs. Seattle.
“All tickets purchased for the club’s home games during this period will remain valid for the rescheduled dates,” read a Revs statement. “Season Members can contact their customer service representative with any questions.”
New England Revolution Statement on MLS season suspension
(Correction: April 11 match not effected at this time)
— New England Revolution (@NERevolution) March 12, 2020
The same policy applies to tickets purchased for any Revolution II games.
StubHub’s FanProtect Guarantee covers ticket holders in the case that an event is canceled. The company is offering fans the option to receive a StubHub coupon that is worth 120 percent of the original order, or to receive a full refund of the original order amount to the payment method used.
The coupons are delivered directly to fans’ StubHub accounts within 48 hours, and refunds will take between two and three weeks to process.
Ace Ticket’s policy entitles fans with tickets for a canceled event to a full refund, and tickets will be honored at rescheduled events.