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JetBlue will temporarily allow free flight changes due to coronavirus concerns

"We want to give our customers some peace of mind."

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Travelers worried about booking a flight due to coronavirus concerns can find “peace of mind” when booking on JetBlue, which will temporarily suspend change and cancellation fees for new reservations, the airline announced Wednesday.

When travelers book a flight between February 27 and March 11 for travel completed by June 1, they will not be charged fees for changes or cancellations later “given evolving coronavirus concerns,” according to the airline, which is Logan International Airport’s largest carrier.

“While authorities have not issued any travel restrictions to the locations we fly, we want to give our customers some peace of mind that we are ready to support them should the situation change,” Joanna Geraghty, president and chief operating officer for JetBlue, said in a statement. “Given our mission is to inspire humanity, we felt this suspension was an important way to live up to our crew member and customer expectations during this uncertain time. We are committed to the health and safety of both our crew members and customers, and we are working directly with health and security officials as well as industry leaders for updates and best practices.”

The suspension of change and cancellation fees applies to all fares offered by JetBlue, including the airline’s Blue Basic, which usually does not allow any changes or cancellations, according to the airline. It also applies to flights booked through JetBlue Vacations.

Passengers who book by March 11 will receive a full travel credit if they cancel their trip, according to JetBlue, and those who want to change their flight can apply the amount of their original booking to another JetBlue flight.


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