JetBlue Airways is having a rough few weeks.
On Christmas Day, one of its planes slid off the taxiway at Logan Airport. No one was hurt.
The newspaper’s 2017 Airline Scorecard ranks airlines on seven key operational metrics: on-time arrivals, canceled flights, extreme delays, two-hour tarmac delays, mishandled baggage, involuntary bumping, and complaints. This is the 10th year the paper has provided a scorecard of U.S. carriers.
“JetBlue, usually a middle-of-the-pack performer, fell to last place, with significant increases in delayed and canceled flights,” WSJ wrote.
JetBlue says air-traffic control issued double the amount of slowdowns in New York in 2017, the paper reported. Other reasons for the drop in rank included storms, runway construction, and the fact that JetBlue ran 450 relief flights in a month’s time as part of the hurricane relief effort in the Caribbean and Puerto Rico, which “stressed the operation.”
JetBlue has taken steps to improve over the past several months, according to the report, by upping its number of spare airplanes, introducing new boarding procedures that get planes out faster, and investing in cockpit equipment that receives flight-plan changes electronically rather than via radio.