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Southwest Airlines was named the best airline in America by TripAdvisor users in the travel website’s 2018 Travelers’ Choice Awards. The Dallas-based airline, which flies out of Logan International Airport, ranked No. 1 for airline travel in the North America region. The airline also placed sixth among the best airlines in the world — the only U.S.-based carrier on that list — and was named the best airline for economy class in North America.
Southwest, which has been serving customers at Logan since 2009, offers up to 41 departures a day to 16 different cities from Boston: Atlanta; Austin, Texas; Baltimore; Chicago; Columbus, Ohio; Dallas; Denver; Houston; Indianapolis; Kansas City, Missouri; Milwaukee; Nashville, Tennessee; New Orleans; Orlando, Florida; St. Louis; and Tampa, Florida.
“We choose to fly Southwest whenever we can,” wrote a TripAdvisor users in a quote pulled from the site. “Their flights are on time and the service is friendly and efficient. We don’t mind not having assigned seats. Bags fly free, and we always check ours. Frequent Flier miles are easy to accumulate with their membership program.”
The other five companies on the best airlines in North America list were Alaska Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue, and WestJet. JetBlue was also named the best airline for business class in North America. All but Hawaiian Airlines fly out of Logan, and JetBlue is Logan’s largest carrier.
The winners were determined based on airline reviews and ratings submitted by travelers worldwide between February 2017 and February 2018.