A Boston-bound Amtrak Acela train was delayed 6 hours — minutes after leaving Penn Station

“Because we were out of power, the toilets were unflushable for the entire five hours we were waiting.”

FILE - In this Oct. 18, 2016 file photo, an Amtrak Acela train travels through Old Lyme, Conn. On Friday, Dec. 16 federal railroad regulators endorsed an ambitious and costly plan to rebuild the congested Northeast Corridor over the next 30 years. The plan recommends a tunnel through Old Lyme after residents complained about the prospect of elevated tracks. (AP Photo/Michael Dwyer)
–Michael Dwyer / AP, File

A busy travel day was made much longer than expected for Boston-bound passengers on an Amtrak Acela train Sunday after they were stopped for six hours only minutes after leaving New York’s Penn Station.

Train 2230 got stuck in Queens, leaving passengers who boarded in New York City and traveling to Boston’s South Station with an 11-hour trip.

Those aboard the train told WBZ they left Penn Station around 9:40 a.m. and were expecting their trip to end in Boston just after 1:30 p.m.

“About an hour of the way through, they decided to open up all of the doors on the left side of the train to help circulate air because it was starting to get warm and stuffy,” passenger Nick Yeh told the news station. “Because we were out of power, the toilets were unflushable for the entire five hours we were waiting.”


Another passenger said stewardesses made a toilet out of a cardboard box, according to WBZ.

In an email to Boston.com, Amtrak spokesman Jason Abrams said the delay was due to the train’s pantograph — the mechanism that provides a train electrical current from overhead wires — being damaged by debris.

The train stopped around 9:51 a.m. and was on the move at 3:45 p.m., before arriving in Boston just before 8:20 p.m., he said.

Passengers were offered food and non-alcoholic beverages during the delay, Abrams said.

Yeh said conductors helped passengers remain calm.

“Most of the passengers were pretty level-headed,” he told AM New York. “The conductors were doing a great job keeping us informed and up to date.”

Asked whether passengers would receive a refund or a discount, Abrams said Amtrak is “having conversations with customers and offering appropriate compensation.”