Guests can now have ‘contactless stays’ at the citizenM hotel in Boston

It's all thanks to an app.

A room at citizenM. Courtesy of CamronPR

The citizenM hotel has launched a new mobile app that offers guests a “contactless stay” in response to the coronavirus pandemic.

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Massachusetts hotels, motels, and lodging reopened June 8 with new state guidelines for social distancing, hygiene protocols, staffing and operations, and cleaning and disinfecting in place for protection against COVID-19. The hotel, which opened near TD Garden last summer, said the new app provides a “minimal-fuss, contactless experience.”

Guests can use the app to pre-select a room, check in and out, open the room, control lights, blinds, and temperature inside a room, order food and beverages, schedule wake-up calls, request extra pillows and toiletries, and make hotel purchases. The app also acts as a remote for in-room entertainment.


“Today, travelers have a renewed focus on health and safety,” wrote citizenM in a press release.  “With the app and contactless experience, citizenM guests now have extra confidence in their wellbeing during their stay.”

The app also helps visitors discover the city’s hot spots, green spaces, and running routes and offers a “walking distance” search filter for finding nearby attractions. Guests can download the app here.

Other safety measures taken by the hotel include disinfectant stations, cashless payments, social distancing signs, sealed and bagged breakfast items, and opt-in housekeeping. Employees also use electrostatic sprayers to sanitize luggage, public areas, and guest rooms after check-out.


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